If you receive an incorrect or damaged item, please notify us within 7 days of receiving your order. Be sure to include an unboxing video and clear photos of the item to speed up the process. You can contact us at customercare@byfina.com for assistance.

For hygiene reasons, we can only accept returns on unopened, unused products—unless the item arrived damaged or faulty.

If you received a damaged or incorrect item, contact us within 7 days of receiving your order. Please email customercare@byfina.com with: 

• An unboxing video 
• Clear photos of the item 
• Your order number and a brief explanation of the issue 

Once we verify the information, we’ll guide you through the return or exchange process. 

Yes, as long as the product is unopened and in original condition. Please reach out to us within 7 days of receiving your order, and we’ll help you with the exchange.

If you received a missing or wrong item in your order, please contact us immediately at customercare@byfina.com with the following details: 

• A photo of the received items 
• Your order number 
• A description of the issue 

We will resolve the issue as quickly as possible, whether through a refund, replacement, or adjustment. 

If an item you ordered is out of stock, we will notify you immediately and provide you with options, such as a refund or the ability to wait for restocking. If you prefer, we can also offer you a suitable alternative. We do our best to keep stock updated, but we recommend ordering early to avoid any delays.